Shipping Policy

Great Southern Scuba Co ships dive equipment from Cannons Creek, Victoria. This policy applies to online orders placed through greatsouthernscubaco.com.au.

Shipping destinations

Online orders are currently intended for Australian delivery addresses. If you need delivery outside Australia or have a special freight requirement, please contact us before ordering.

Dispatch time

In-stock items are usually packed and dispatched within 1 to 3 business days after payment clears. Orders containing special-order, back-order, oversized, high-value, service, or supplier-direct items may take longer. If there is a delay, we will contact you using the details supplied with your order.

Delivery time

After dispatch, delivery time depends on the carrier and destination. As a guide, metro areas are commonly 2 to 7 business days after dispatch, while regional and remote areas may take 5 to 12 business days or longer. These are estimates only and are not guaranteed delivery dates.

Shipping costs

Shipping costs are calculated at checkout where available. Some heavy, bulky, high-value, or unusual items may require a manual freight quote before dispatch. We will contact you if a separate freight quote is required.

Local pickup or special arrangements

Local pickup or special delivery arrangements may be available by prior arrangement. Please contact us before placing an order if you need a specific arrangement.

Order tracking

Where tracking is available, tracking details will be sent after dispatch.

Incorrect delivery details

Please check your delivery details carefully at checkout. If an order is returned because of incorrect or incomplete delivery details, extra delivery charges may apply before the order is resent.

Contact

For shipping questions, contact dive@greatsouthernscubaco.com.au or call +61 (0)410 022 009.